Customer & Partner support

Access to professional and responsive support is essential when it comes to ERP systems – our solutions are supported by Microsoft Dynamics NAV partners, and we support our partners when necessary.

Customer Support

Continia Software has more than 7000 active licenses worldwide. In order to handle that number of customers, we have a partner-only model which means our solutions are delivered and supported by Microsoft Dynamics partners. As an end-user, you must always contact your Microsoft Dynamics partner if you need support to one of our solutions. We have many training activities for our partners, and they can always contact us for help if needed for a specific support request.

 

Partner Support

Continia Software provides written and phone support to all of our partners as well as access to a comprehensive set of online resources for training and education. 

To get in touch with our support, you must log in to Continia PartnerZone (partnerzone.continia.com) or via www.continia.com. From here, you can as partner access all resources and find relevant contact information for our support options.

 

In case you have a critical inquiry that requires immediate assistance, you can reach our Emergency Hotline via telephone here:

Telephone: +45 8230 5000

Office hours:

Monday - Thursday 9am - 4pm CET, Friday 8.30am - 2pm CET 
Closed at lunch: 11.30am-12.10pm

Teamviewer

  

Supported versions of NAV/Business Central

Our solutions support a wide range of NAV and Business Central versions, but not all. Please see the requirements for each solution to see which version of NAV and Business Central they support.

For the newest version of Business Central released by Microsoft, we also ensure to have a version of our solutions compatible with new cumulative updates.  Although, we do not guarantee to support all previous cumulative updates when we release a new main version of our solutions. E.g. if the latest version of Business Central has cumulative update 1 – 15 when we release a new main version, then we only guarantee to support the RTM and cumulative update 15 and newer.

For Business Central 2019 Spring we support cumulative update 1, 4, 7, 10, 13, 16 and 19.

  

Service Packs & Hotfixes

We release new versions of our solutions on a continuous basis, and always recommend customers to upgrade to the latest version. For the current and previous versions of our solutions, we also release regular Service Packs which is a collection of hotfixes. Support requests typically end up being caused by a misconfiguration or a bug. If there is a bug, Continia Software will either provide directions to fix it or include it in a future Service Pack.

For hotfixes and Service Packs, Continia Software will support the current and previous versions released, but not older versions. For older versions, customers will be required to upgrade to the latest version, where the bug will be handled if it still exists.