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- Customer Success Story ivWatch
Customer success story
ivWatch
How ivWatch reduced their expense processing costs by 40% with Continia Expense Management.
The challenge
A manual setup that couldn’t scale
Expense reporting was paper-heavy, disconnected, and increasingly inefficient. Chris Warren, Director of IT at ivWatch, recalls the old routine:
“The amount of receipts and paper on their desks, and watching them run around trying to get paper signatures, was insane to watch.”
The bigger issue was integration. Their former system, SAP Concur, didn’t connect to Microsoft Dynamics 365 Business Central. Employees re-entered data, manually converted currencies for international travel, and finance teams reconciled mismatched information across multiple tools. Leadership lacked a consolidated view of spending. Chris elaborated:
"We had data silos between our expense management system, our prepaid debit cards, and Business Central. There wasn’t one central person or department owning everything.”
ivWatch needed a single, integrated expense process that finance could control inside Business Central—and employees could use without friction.
About the company
ivWatch is in the business of seeing what others can’t. Headquartered in Newport News, Virginia, the company develops the world’s only solution for early detection of IV infiltrations and extravasations.
As ivWatch expanded internationally, their internal expense process struggled to keep up. What had once worked became increasingly manual and inefficient, creating friction for employees and finance alike.
The solution
A fully integrated replacement
After a cost-benefit analysis, ivWatch chose Continia Expense Management. It delivered the deep Business Central integration they were lacking and came at a lower overall cost than their former system.
ArcherPoint led the implementation with support from Continia, rolling out the solution smoothly just ahead of a busy holiday travel season. According to Chris, the implementation was pretty flawless.
“Now we can process expenses very quickly with just a one- or two-person accounting team.”
The result
Faster processing, lower costs, one source of truth
With Continia Expense Management embedded directly in Business Central, ivWatch turned expense handling from a multi-system chore into a single, streamlined finance workflow. What used to take time, coordination, and cleanup across departments now happens quickly in one place—with far less manual effort.
The first big difference was efficiency. By removing duplicated tasks and manual steps, the finance team can run expenses leaner and faster. Reconciliation improved just as dramatically. Corporate credit card transactions are now matched automatically inside Business Central, eliminating spreadsheets and the need to chase receipts after the fact.
Employees also adopted the new process without friction. Submitting expenses through the mobile app is simple enough that support requests are almost non-existent.
“With Continia, now everything is automatic. It’s so easy to just upload the receipt, submit, and you’re done. The app is very intuitive—over the last few years, I’ve had one employee ask me a question about the app, that’s it.”
— Chris Warren, Director of IT at ivWatch
Most importantly, ivWatch now has full control and visibility in Business Central. No silos. No blind spots. Just one shared source of truth for finance and IT.
“Out of all the solutions we evaluated, Continia had the best support, the most intuitive interface, and the strongest integration with Business Central."
In summary
“Sooner is better”
Looking back, Warren’s advice is direct:
“We should have done this years ago. For anyone looking to implement Continia, do it sooner rather than later. You’ll solve a lot of headaches between departments, especially finance. Out of all the solutions we evaluated, Continia had the best support, the most intuitive interface, and the strongest integration with Business Central.”
He also highlighted the implementation partnership:
“Continia’s support is some of the best I’ve had. And working with ArcherPoint made the whole process seamless.”
Their finance team now has complete visibility and control, expenses are processed quickly with fewer resources, and employees submit on the go without hassle.
About the partner
ArcherPoint by Cherry Bekaert is a Certified Microsoft Dynamics ERP Solutions Partner and LS Retail partner, delivering modern workplace solutions including Microsoft Dynamics 365 Business Central, Dynamics NAV, LS Retail, Azure, Microsoft 365, and Power Platform to companies throughout the U.S., Canada, Mexico, Central America, and Europe.
Their team of experts provides full-service ERP implementation, integration, development, 24/7 support, and upgrade services. With a commitment to quality, ArcherPoint by Cherry Bekaert is dedicated to helping companies realize true business value by giving them access to world-class ERP and cloud solutions that will grow with them to meet their needs now and in the future.
Continia Expense Management
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