Continia Support
Access to professional and responsive support is essential when it comes to ERP systems – our solutions are supported by Microsoft Dynamics NAV / Business Central partners, and we support our partners when necessary.
Customer support
Continia Software has more than 32.000 solutions worldwide. In order to handle that number of customers, we have a partner-only model which means our solutions are delivered and supported by Microsoft Dynamics partners.
As an end-user, you must always contact your Microsoft Dynamics partner if you need support for one of our solutions. We have several training activities for our partners, and they can always contact us for help if needed for a specific support request.
Partner support
We offer access to a comprehensive set of online resources for training and education.
To get in touch with our support team, please log in to Continia PartnerZone. From there, you can access all resources and find the best way to submit a support ticket.
Office hours
Monday to Friday: 08.30 am - 4 pm CET
Closed at lunch every day from 11.30 am-12.10 pm
If you have a business critical issue during our normal business hours that requires immediate attention, you may call our Emergency Hotline from 09:30 until 11:30 and 13:00 until 15:00 o'clock at +45 8230 5000. Outside of these hours, please create a ticket in PartnerZone for the fastest response.
Before you call, please create a ticket that describes the issue and its impact on the customer, and attach screenshots, error messages and the version number. Have your ticket number ready when you call. When we have the details in front of us, we can start on the problem right away and help you faster.