- Customer Success Stories
- Customer Success Story Mancon
Customer success story
Mancon
How Mancon processes 15,000 invoices a month without bottlenecks with Document Capture.
About the company
At Mancon, they don't just deliver products—they engineer custom supply chain solutions that drive operational excellence.
Since 1983, they've partnered with federal agencies, state departments, municipalities, and forward-thinking businesses to reimagine what's possible in supply chain and fleet management.
The challenge
As a logistics company managing repairable inventory across multiple locations, Mancon depends on a steady flow of parts and materials. Behind the scenes, a centralized AP team handled 10–15,000 invoices per month using a paper-heavy setup that became increasingly difficult to sustain.
As invoice volumes increased, the process began to break down in three key areas.
Manual invoice handling
Invoice volumes outgrew manual processes, creating delays and unnecessary admin work.
Limited visibility
Invoices weren’t easily accessible, slowing down approvals and responses to customer inquiries.
Approval bottlenecks
Finance had to chase invoices across teams, increasing the risk of errors and late postings.
“A single invoice request could take 30 minutes to research between AP and field staff is now effectively zero as all documents are directly accessible from Business Central."
The solution
To support continued growth without adding complexity, Mancon needed to move away from manual invoice handling and create a more scalable AP process. Together with their Microsoft Partner Xtivia, the team rolled out Continia Document Capture to handle inventory purchase orders first, then began expanding from there.
Automated invoice handling
Invoices are now captured, processed, and posted automatically in Business Central, creating a seamless, end-to-end workflow. Vendor templates ensure that invoices are linked to the correct vendor—even when multiple franchise locations share similar names—bringing the process close to fully automated.
Mancon’s AP team can now handle the same high volume of invoices with fewer people and far less manual work. Tasks that once took significant admin time have effectively disappeared.
Full visibility in Business Central
All invoices and supporting documents are stored automatically and searchable directly in Business Central, eliminating physical file cabinets and manual sorting. When a customer wants to know what was bought, at what price, or what work was done, field staff can answer quickly with full documentation on screen, without looping AP into the request.
This eliminated delays caused by searching for documents or relying on back-and-forth emails.
Faster, controlled approvals
With automated approval workflow, invoices are routed to the right people at the right time. Approvals no longer rely on manual follow-ups or rework, reducing bottlenecks and minimizing the risk of delayed postings.
Document Capture has helped them reduce the open items on their AP "problem list" from 200 to just 20, meaning finance retains full control, while approvals move forward without friction.
15,000 invoices
per month
~90% fewer
open issues
30 minutes saved
per inquiry
The result
As with any change, there was some initial hesitation—especially from long-tenured AP employees who knew the old process inside out. But within a month, the team had embraced the new solution. By embedding Document Capture directly in Business Central, they automated invoice processing, improved visibility across teams, and removed approval bottlenecks — without changing how people worked day to day.
Today, Document Capture handles invoice scanning, recognition, and three-way matching directly in Business Central. With the solution at the heart of its ERP environment, Mancon has transformed high-volume AP from a manual burden into a controlled, transparent, and scalable process—freeing both AP and field teams to focus on higher-value work.
For Mancon, the value of Continia Document Capture is both operational and strategic. It addresses a significant, standard AP challenge while strengthening visibility across the organization.
"A Continia solution is very cost-effective and has done a great job of reducing the time it takes to process invoices and the visibility that it gives us within our ERP."
Continia Document Capture
Automate invoice processing directly inside Business Central. Reduce manual work, improve accuracy, and keep approvals moving with a fully integrated, easy-to-set-up solution for invoices and purchase documents.
Explore Document CaptureAbout the partner
XTIVIA has established a proven global reputation as a company that delivers leading-edge IT solutions and technology support for their client’s specific requirements, regardless of project complexity. Their passion, combined with a dedicated leadership team and unparalleled technical staff, creates customer relationships that stand the test of time. Mancon does what it takes to help customers achieve their goals.
Their service areas include Application Development, Business Intelligence, and Data Warehousing, as well as Web Portal, Customer Relationship Management, Digital Experience Solutions and facilitating Digital Transformation.